Support Statement

Totemo AG confirms that we will support customers running Totemo TrustMail on supported Operating Systems in a VMware virtual machine environment.

Totemo AG will provide unqualified support for Totemo TrustMail running in a VMware virtual environment in an identical manner as with Totemo TrustMail running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Totemo AG suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.

While Totemo AG products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate Totemo AG typical sizing and recommendations.